Packaging:
Your new Dotted Line Jewelry comes packaged in a black, 3.25" x 3.25" gift box, embossed with the Dotted Line logo. An order with multiple pieces will be placed in one box, unless you request otherwise.
Shipping:
Each piece of Dotted Line Jewelry is made to order.
Unless otherwise indicated, please allow up to 7-9 business days for your jewelry to ship.
All orders are shipped via USPS ground.
If you're in a pinch and need your jewelry quicker, send a message to discuss rush order options.
Exchanges:
It's important that you're 100% happy with your jewelry! That's why exchanges are allowed on all regularly priced jewelry. That goes for the labradorite earrings you bought for yourself, or the OOAK locket you got for your mom. If for any reason you're not completely happy with your purchase, hop over to the contact page within 5 days of receiving your order and send me a message. You'll get shipping instructions, including a return authorization code and ship-to address.
All sales are final on custom work and sale items.
Repairs / replacements:
Dotted Line is 100% quality guaranteed. This means that if there is any issue with your jewelry upon arrival, it will be replaced.
I offer free repairs on Dotted Line jewelry for up to one year from purchase. Beyond one year, it's a case by case basis - so if your lapis necklace needs a repair or adjustment, or you need an earring match for your ruby single, drop me a line!
