Policies

Packaging:
Your new Dotted Line Jewelry comes packaged in a black, 3.25" x 3.25" gift box, embossed with the Dotted Line logo.  An order with multiple pieces will be placed in one box, unless you request otherwise. 

Shipping:
Each piece of Dotted Line Jewelry is made to order. 
Please allow 7-10 business days for your jewelry to ship. 
All orders are shipped via USPS ground. 
If you're in a pinch and need your jewelry quicker, send a message to discuss rush order options. 

Exchanges:
Exchanges are allowed on all regularly priced jewelry. To initiate an exchange, send a message via our contact page within 5 days of receiving your order. You will receive shipping instructions, including a return authorization code and ship-to address. Please include this code with your jewelry.  

No exchanges on sale items or custom work. 

Repairs / replacements:
In the event that your Dotted Line Jewelry needs a repair, adjustment, or you need an earring match, please get in touch! Send a message via our contact page and you'll receive a message within 48 hours with further instructions.